Intelligent customer service can quickly and accurately answer customer inquiries about various policies and businesses. For complex policy documents, intelligent customer service can interpret them in easy-to-understand language. Especially when the inquirer's questions are combined with their own individual circumstances, intelligent customer service can think like human customer service and provide personalized responses to the inquirer.

Regarding customer complaint information, whether it's about the department's service attitude, work efficiency, or other related issues. Intelligent customer service can handle them with consistent service standards and attitudes. This avoids dissatisfaction from complainants due to individual differences in customer service personnel's experience, attitude, and professionalism. At the same time, intelligent customer service can automatically classify complaint content and forward it to the corresponding departments for follow-up processing.

Firstly, the intelligent customer service can provide customers with detailed process guidance for the business they need to handle. This includes: the forms that need to be filled out, the steps to be taken, and precautions. Secondly, before processing the business, the intelligent customer service can conduct a pre-examination of the application materials submitted by the customer. The pre-examination content includes: whether the materials are complete, whether the format is correct, and even promptly informing the applicant of any content that needs to be supplemented or modified. For matters that only require online processing, after the materials pass the pre-examination, the intelligent customer service can directly accept them or forward them to the relevant department for follow-up processing. For business that requires offline acceptance, the intelligent customer service can also help customers schedule an appropriate processing time and location.